Kebijakan Pengiriman

• All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

• Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.

  Shipping Method	Estimated Delivery Time	Cost
  Standard Shipping (Singapore)	5 business days	$10
  Standard Shipping (Singapore) above $150	5 business days	$0
  International Shipping	7 - 14 business days	$20

• Delivery delays can occasionally occur due to unforeseen circumstances like weather, carrier delays, or high shipping demand.

• Delivery delays can occasionally occur due to unforeseen circumstances like weather, carrier delays, or high shipping demand.

Shipment Confirmation & Order Tracking:

• You will receive a shipment confirmation email once your order has shipped.

Customs, Duties, and Taxes:

• Woomi Haus (Gain Ground Pte. Ltd.) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment Damages

• Woomi Haus (Gain Ground Pte. Ltd.) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Missing or Lost Packages

• If your package shows as delivered but you did not receive it, please contact us at gaingroundsg@gmail.com within 5 days. We will work with the shipping carrier to investigate the issue, but please note that Woomi Haus (Gain Ground Pte. Ltd.) is not responsible for lost or stolen packages after they have been marked as delivered.

Notices

Woomi Haus (Gain Ground Pte. Ltd.) is not responsible for deliveries that are affected by customs, natural occurrences, air and ground transportation strikes and delays, or extra fees and back-end charges once the package is delivered to the logistics courier.

Packages undeliverable by FedEx, USPS, DHL, and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub.

Contact Us

If you have any questions about our shipping policy or need further assistance, please contact us at: gaingroundsg@gmail.com.